Get a bull`s eye on your target audience
Posted by Kim Gordon on 14 Apr 2008 | Tagged as: Online PR, Social Media
Getting familiar with your target market can be a daunting task. It can also be very simple if you know who you are targeting with your product or service from the start. Getting the name of your brand out there, and in the faces and minds of your ideal market, is the first step to achieving your goals. However, you need to know whose faces and minds you need to expose your brand to, in order for your brand to receive maximum exposure.
Catching the eye of your target audience can be tricky because of the lack of information out there relating to the public`s preferences. A lot of the time you are left to guess who you think would receive the most benefit from your product or service. This could cause you to miss out on a part of the market that you should be directly aiming your campaign at.
The way that information has been gathered from consumers in the past is through polls and surveys; you know, those annoying folk that stop you in the middle of the parking lot to ask you 101 questions while your ice cream melts and your milk goes warm. And, unfortunately, they are often very convincing or too sweet to say no to, especially if you can`t come up with a quick enough excuse to jump in your car and speed away. Sometimes they are even found wondering around shopping malls, eyeing out their next victim.
This is not a recommended way of getting information out of customers, as it doesn`t allow for natural feedback. It proves to be a rather invasive way of sucking information and viewpoints out of customers. The best input that an organisation can get from their buyers is through voluntary feedback. They might need to instigate the flow of feedback by handing out questionnaires at tills, or having customer feedback forms onsite. However, it is more likely that the feedback organisations receive from these forms (filled out in the comfort of the customer`s own home and submitted next time he or she is in the shop) will be much more valuable and accurate.
Social media marketing is an increasingly innovative way in which to reach your target market. The opportunities that are available for certain niche markets on social media sites can be great for a company`s exposure to their particular target market. By advertising your product on a page dedicated to your niche market, you are bound to get your message out to the right people. This will inevitably bring in qualified enquiries and increase your chances of conversion.
As the future of the internet expands its opportunities and possibilities in the consumer world, it visibly unveils the needs and wants of customers and clients. This is done through blogging and online reviews or forums, making it clearer to organisations what consumers are searching for. It also opens up doors for the creation of a social media platform as a place for customers to be able to anonymously voice their honest and valuable concerns in an environment where they feel comfortable and safe from other influences. Such a social media platform can ultimately produce the kind of feedback that companies require to improve their products or services, as well as to help build a relationship between the organisation and their customers in a virtual playground.
Consumer information will become more readily available to organisations over time through the introduction of these online platforms, forcing companies to refine their intended target market, and hit the bull`s eye every time.
















April 18th, 2008 at 9:54 am
Social media marketing should become a popular thing in the future. I don’t think handing out questionnaires or doing surveys will have that much of an impact because there is always a chance that customers could lose it. Maybe going to a few sites that are relevant to your product and letting customers fill out a survey there would be a better option.